Contacting Groovemark Support
What it is
When an album doesn't come out right, something else isn't working, or you have general feedback, please contact us through the support form at groovemark.app/support.
Before you start
Export a diagnostic report from the app.
In Groovemark: click the ? in the top right, then Export diagnostic report. See Groovemark's log and the diagnostic report for more details.
In GP-33: Settings, then Export diagnostic report. See GP-33's log and the diagnostic report for more details.
Send the file just as the app saved it. Don't open it and zip it again.
Troubleshoot an album
On the form, pick Troubleshoot an album and tell us:
- Your email. The one you started your trial or bought Groovemark with.
- The artist and the album.
- How you found it: a search, or a pasted link.
- How did it go? A line or two, telling us how it went. Which cuts you moved, and anything about the recording you think matters.
- The diagnostic report. Export it right after the album, so the album is still in the log.
Something else
Pick Something else for anything that isn't one album: the app won't open, a question about your license, an idea, or any feedback you'd like to pass along.
Need our accessibility conformance report (VPAT®)? Ask us through the support form.
What happens next
We read every report and reply via email from [email protected]. If an album missed and we'd like to hear it, we'll potentially send you a private link to upload the recording.
If you're having trouble submitting
- Be sure you're using the email we sent your trial code or your key to.
- Anything else, or still stuck: write to [email protected].
Still need help? hit us up.